Frequently Asked Questions
How the Program Works:
Buying a Home:
Selling a Home:
Mortgage Rates & Programs:
Making an Offer:

How the Program Works:  

What is CU Realty?
What can I do on the CU Realty site?
How do I access the website?
How do I get my rebate?
Can I still get a rebate if I don't have internet access?
Is there any cost involved in using CU Realty?
What if I need help while on the CU Realty site?
Can I use the site if I have a house to sell?
Do I have to use the credit union for my mortgage?
Can I use my own real estate agent?
Can I use a title company or inspection company that is not one of CU Realty's preferred vendors?
Does my personal information get sold or shared with other parties?

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Buying a Home:  

How do I search for homes?
I can't get any homes to come up in my search.
How do I select an agent once I'm ready to see homes?
How do I save properties?
How do I get back to my saved properties?
How do I print my list of saved homes or a property profile?
I've decided not to purchase a home; do I owe the agent anything?

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Selling a Home:

How do I find the best agent for the job?
How do I save money with CU Realty?
How do I get my Rebate?
Can I use my own real estate agent?

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Mortgage Rates & Programs:

I've completed the pre-qualification questions, how do I submit to the lender?
How do I know if I was pre-qualified for a loan?
How do I lock my rate in?
How do I obtain a copy of the Pre-Qualification letter?


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Making an Offer:

How do I make an offer once I've found a home?
I've made an offer, when will I know if its been accepted?
I want to withdraw my offer, how do I do that?
How do I get the earnest deposit check to the agent?
I don't like the sellers' terms, how do I initiate a counter offer?

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Q. What is CU Realty?

A. CU Realty is a licensed real estate company which has created an online website to streamline the home buying & selling process.  The CU Realty site has been designed to give the buyer & seller more involvement in making decisions instead of relying solely on a real estate agent.  CU Realty helps you sell your property, buy a home, obtain a mortgage, select a licensed real estate agent to represent your best interest and we coordinate all the details involved in closing on your home. Upon closing of a real estate transaction, CU Realty even gives you a cash rebate!

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Q. What can I do on the CU Realty site?

A. The site allows you to obtain establish the value of your property, obtain mortgage pre-qualification, search properties for sale from the local multiple listing service, view photos of the homes, get a map, obtain reports on schools, crime and neighborhood demographics.  Next, you can select an agent from a list of top brokers such as Re/Max 2000, Century 21 All Star, Coldwell Banker Heritage, ERA Tradewind Realty, Keller Williams and Realty Executives.

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Q. How do I access the website?

A. Go to your credit union website and look for the CU Realty link.  Or log on at www.curealty.com

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Q. How do I get my rebate?

A. By using CU Realty to purchase or sell a home, you will receive up to 1% of the price of the home at close of escrow.  If you're buying, the rebate may be used towards your closing costs, to buy down your interest rate, reduce the sales price of the home, or receive a check at closing.  If you're selling a home, the agent will reduce the commission they charge to reflect your rebate.   

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Q. Can I still get a rebate if I don't have internet access?

A. Yes, you still qualify for a rebate; however, we encourage all members to use the site if at all possible to make shopping for a home or selling your home a more enjoyable task.  Simply call CU Realty at 800-203-9014 and they will explain how you can take advantage of this great benefit.

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Q. Is there any cost involved in using CU Realty?

A. Absolutely none.  The service is a terrific benefit offered to credit union members.  If you're not a credit member, this is a terrific opportunity to join and take advantage of fabulous benefits such as the home rebate program.

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Q. What if I need help while on the CU Realty site?

A. Simply call CU Realty Member Services at 800-203-9014 if you have any questions.  The site offers a "chat" function with Member Services or you can correspond via email.  Member Services representatives are available Monday through Friday 8 AM to 5 PM.

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Q. Can I use the site if I have a house to sell?

A. Yes, our site has tools to help you establish the value of your home, find what homes in your neighborhood have sold for, and what the appreciation rate is.  Choose from top agents, when you're ready, representing Re/Max 2000, Century 21 All Star, Coldwell Banker Heritage, ERA Tradewind Realty, Keller Williams and Realty Executives.

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Q. Do I have to use the credit union for my mortgage?

A. Credit Unions offer competitive mortgage rates and fees to their members; therefore, they're often your best choice for a mortgage loan. All we ask is that you give your Credit Union the opportunity to earn your mortgage business.  If they don't have a mortgage program to fit your needs, you're still eligible for the REBATE as long as you use a CU Realty Approved Agent.

 

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Q. Can I use my own real estate agent?

A. CU Realty has established a network of real estate companies and agents to serve you. Agents outside of the CU Realty network may not participate in customer rebates.  Have your agent call CU Realty at 800-203-9014 to find out how to become a part of the CU Realty agent network. 

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Q. Can I use a title company or inspection company that is not one of CU Realty's preferred vendors?

A. Yes, however, by using the website and the preferred vendors, CU Realty can streamline the home buying process, thus allowing a better rebate.   The preferred vendors have been chosen based upon their reputation and experience. You may have your vendor contact us at 800-203-9014 to find out how they can become a preferred vendor.

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Q. Does my personal information get sold or shared with other parties?

A. We are committed to protecting your personal information. The data we collect and documents we host are protected against unauthorized access. CU Realty does not sell or trade your personal information to others. We only provide your information to the companies you have selected (title company, lender, home inspection, etc.) Please see our Privacy Policy on the home page of our site.

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Buying a Home:

 

Q. How do I search for homes?

A. Click on Choose a Home under BUYING to start your search.  Enter your search criteria, ie: zip code or city search, select the specific requirements for your next home, then hit the search button at the bottom of the screen to begin.

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Q. I can't get any homes to come up in my search.

A. It's possible there are no matching houses.  Try removing some of the criteria you have entered.  If that doesn't work, check your search by method to make sure you entered information in the box.  If you're still having difficulties, click on the Chat button to reach a live representative or call us at 800-203-9014.

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Q. How do I save properties?

A. To save a property, click on the save button at the bottom of each property profile page.  These properties will be saved for future reference until you delete them.

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Q. How do I get back to my saved properties?

A. Click on Choose a Home under BUYING and then on the Favorite Homes tab.

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Q. How do I print my list or property profile?

A. You can print by clicking on the print icon at the top of your screen or by going to File then Print.

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Selling a Home: 

Q. How do I find the best agent for the job?

A. Locating the best agent for the job is a simple process with CU Realty.  We will refer you to one or more of our Preferred Agents to interview,  Or you use the website to learn more about agents specializing in your area.  Click on "Find An Agent" to get started.  Our agents have been selected based on their expertise and years of experience and represent top brokers valley wide.  CU Realty provides tips on hiring and interview questions to assist you with the process. 

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Q. How do I save money with CU Realty?

A. CU Realty uses cutting technology to streamline the home selling process and increase productivity; thus saving time and money.  By selecting one of our Preferred Agents from the list, you will receive a discount on the commission, which could save you thousands of dollars, up to 1% of the sales price.

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Q. How do I get my rebate? 

A. Our agents will discuss their commission structure during your appointment with them.  Your discount is based on the commission you agree to pay the agent representing you as the seller.  Please remember that your rebate/discount is on the selling agent's commission only, not on the commission paid to the agent representing the buyer. 

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Q. Can I use my own real estate agent?

A. CU Realty has established a network of top real estate companies that have agreed to the terms of our rebate program, allowing you to receive a huge rebate/discount on commission.  Agents outside the network do not have to participate in the rebate program, although it offers great benefits to them as well.  Simply have your agent contact CU Realty so we can explain the benefits of the program and determine if they are willing to offer the rebate or discount.  

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Mortgage Rates & Program:

 

Q. I've completed the pre-qualification questions, how do I submit it to the lender?

A. Simply click on the submit button and your information will be transmitted to the credit union or mortgage company. 

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Q. How do I know if I am pre-approved for a loan?

A. The credit union or mortgage company will advise you via telephone.  They also send a letter stating your approval amount and any requirements or conditions that you must meet to finalize your approval. 

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Q. How do I lock my rate?

A. Contact your loan officer for a rate quote and let them know you're ready to lock the rate.  Generally there is a rate lock letter that you'll need to sign. 

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Q. How do I get a copy of the Prequalification letter? 

A. Your mortgage company or credit union will mail, fax, or email you the approval letter.  Be sure to keep your approval letter to give to the agent you choose to represent you. 

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Choosing An Agent:

 

Q. How do I select an agent once I'm ready to see homes?

A. Click on Choose an Agent under buying or selling and enter the appropriate city name.  Agents that handle the city you are interested in will be listed.  Click on the agents name to review information to help narrow down your selection.

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Q.
I've decided not to purchase a home; do I owe the agent anything?

A. No, the agents are paid a commission at closing.  Therefore, if you do not purchase a home you do not owe a commission.

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Q. How do I make an offer once I've found a home?

A. Call the agent you've selected and they will prepare an offer on your behalf.  Once this is complete they will forward your offer to the seller's agent. 

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Q. I've made an offer, when will I know if its been accepted?

A. The agent that submits your offer will notify you via the telephone of acceptance or if there is a counter offer. 

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Q. I want to withdraw my offer, how do I do that?

A. Notify your agent ASAP.  As long as your offer has not been accepted, it can be withdrawn.

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Q. How do I get the earnest deposit check to the agent?

A. Your agent will collect the deposit at the time you sign the offer.  Your offer cannot be submitted until the deposit is received. 

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Q. I don't like the sellers terms, how do I make a counter offer?

A. Contact your agent to discuss the terms that are not acceptable.  They will prepare the counter offer for you to sign and submit it to the seller's agent.

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